Last Updated: September 1st, 2022
Welcome to the HUM Nutrition website located at www.humnutrition.com/ (the “Site”). The term “HUM Nutrition” includes HUM Nutrition. and our affiliates and subsidiaries, including without limitation HUM Nutrition. Please read these Terms and Conditions (the “Terms”), our Privacy Policy (www.humnutrition.com/privacy) (“Privacy Policy”) and our Limited Warranty Terms (“Warranty Terms”) (www.humnutrition.com/warranty) carefully because they govern your use of our Site, our online store for HUM Nutrition products (“Products”) and the content accessible via our Site, including our membership boxes. To make these Terms easier to read, the Site, our online store and services are collectively called the “Services.”
IMPORTANT DISCLAIMER
THIS SITE DOES NOT PROVIDE ANY MEDICAL ADVICE. Information on this website is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other health-care professional. You should not use the information on this website for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site.
We do not recommend or endorse any specific professionals, tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by us, our consultants, dietitians, our employees, and others appearing on Site (at our invitation or other visitors to the Site) is at your own risk. The site is intended for healthy adults only. Subscribers must be 18 years or over.
The use of this website does not create a professional-client relationship (including relationship between Subscribers and Registered Dietitians). Information provided on this web site and the use of any products or services purchased from our web site by you DOES NOT create a doctor-patient relationship between you and any of the consultants affiliated with our web site.
If you have or suspect that you have a medical problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on this web site.
Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional prior to use if you have or suspected a medical condition, are taking prescription drugs, or are pregnant or lactating.
You should always speak with your physician or other healthcare professional before taking any medication or nutritional or herbal supplement, or adopting any treatment for a health problem.
You should carefully read all product packaging and instructions for any products or services purchased from this Site.
Agreement to Terms. By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services.
Privacy Policy. Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy. IMPORTANT NOTICE REGARDING ARBITRATION: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND HUM NUTRITION THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 17 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION (INCLUDING THE PROCEDURE TO OPT OUT OF ARBITRATION).
Changes to Terms or Services. We may update the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the updated Terms on the Site or through other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then, except as otherwise provided in Section 17(f) “Effect of Changes on Arbitration,” you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
Who May Use the Service?
Eligibility. You may use the Services only if you are 18 years or older and capable of forming a binding contract with HUM Nutrition and are not barred from using the Services under applicable law.
Registration and Your Information. You’ll have to create an account if you want to use certain features of the Services (“Account”), such as register for certain promotions that we may offer from time to time, post a Product review, or become a HUM member. You can do this via the Site. You agree not to use the Site for any of the following purposes • Posting any information which is inaccurate, untrue • Posting information that is not your own • Posting or communicating any material that infringes on any intellectual property or privacy right of another person or entity • Engaging in conduct that would constitute a criminal offense • Engaging in conduct that would give rise to civil liability • Engaging in conduct that would violate any law or regulation • Attempting to interfere in any way with the Site’s or HUM Nutrition’s network security
Accuracy of Account Information. It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.
Feedback. We welcome feedback, comments and suggestions for improvements to the Services and Products (“Feedback”). You can submit Feedback by emailing us at healthy@humnutrition.com. You grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
Purchase of Products. You may purchase Products in our online store accessible on the Site. All Products, specifications and prices described on the Site are subject to change at any time without notice.
Payments. When you purchase a Product and make a payment via the Site (each such purchase, a “Transaction”), you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected (plus any applicable taxes and other charges). You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).
Prices. Prices for the Products may be displayed in US dollars or in local currency, depending on the location from which you access the Site.
Shipping. Products purchased via the Site will be shipped to the address you designate as the shipping address during the check-out process. Shipping restrictions apply (please visit www.humnutrition.com/shipping for more information). HUM Nutrition is not responsible for taxes and/or duties or any brokerage and/or delivery fees and/or return postage applied to international shipments. We recommend that you contact your customs office to inquire about import regulations before placing an order. HUM Nutrition will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.
Returns. You may return Products that you purchase via the Site in accordance with HUM Nutrition’s return policy available on the Site (please visit https://help.humnutrition.com/hc/en-us/articles/360041340454-How-do-I-return-my-product- for more information).
Warranty. The Products are covered by a limited warranty as described in the Warranty Terms.
6.1 Commercial TransactionsThe services offered by HUM Nutrition are subscription-based services. When you open a subscription-based account, you hereby agree to pay all charges to your account, including any applicable taxes, in accordance with billing terms in effect at the time the fee or charge becomes payable. HUM Nutrition Inc reserves the right to change the amount of, or basis for determining, any fees or charges for Services we provide, and to institute new fees, charges or terms effective upon notice to subscribers.
Your subscription will be automatically renewed and your credit card will be automatically charged, depending upon the billing terms for your account, for as long as you remain a Subscriber. You agree that HUM Nutrition Inc will not be obligated to send you any renewal or advance billing notices or confirmations that your credit card has been charged.
Your right to use the Service or a specific product is conditional upon our receipt of payment. If payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, we reserve the right to immediately either suspend or terminate your access and account, thereby terminating this Agreement and all HUM Nutrition Inc obligations hereunder. You are required to pay any amounts still owed to us at the time your account is suspended or terminated.
HUM Nutrition has two subscription plans: Monthly and 3 months. If you select a monthly plan, you can cancel at any time. If you select a 3 month plan, you can make changes to your shipment at any time, but if you cancel before the period is up we will charge your account for the amount of any plan savings accrued up until that point. In the event that you elect to terminate your HUM Nutrition subscription, please follow the instructions signaled on the website. In case of further correspondence, email healthy@humnutrition.com
If you have any questions regarding your supplements or your supplement order, you may email healthy@humnutrition.com or call our HUM Nutrition customer service at (888) 647-8880. If it is an emergency, please call 911.
In the case of your HUM Nutrition Inc order, if you are not completely satisfied with our HUM Nutrition Inc products, We accept returns within 30 days of delivery. Refunds are issued for new, unopened products. You will need to include your original packing slip or include a note with your name and HUM account email address.
If you would like to return opened products, we can issue a store credit if it's returned within 30 days. If you would like to make an exchange, please include a note with the items you would like to exchange.
Please note that original shipping and handling is non refundable.
6.2 Fraud Prevention Policy
All orders are reviewed for fraud or other types of unauthorized activity. We reserve the right to review and refund or not process an order due to suspected fraud or unauthorized activity. We reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. For any questions please reach out to us via email at healthy@humnutrition.com.
7. Offer Codes; Spokespeople; Refer-a-Friend Program; SMS Program HUM Rewards Program.
(a) Offer Codes. From time to time, HUM Nutrition may offer promotional or offer codes that are redeemable towards a purchase of Products on the Site, subject to expiration dates, minimum purchase order, Product exclusions and any other restrictions as may be determined and communicated by HUM Nutrition in its sole discretion (“Offer Codes”). Only valid Offer Codes provided by HUM Nutrition will be honored by HUM Nutrition. Each Offer Code offered by HUM Nutrition(i) is non-transferable, (ii) is valid for one single purchase on the Site, (iv) cannot be redeemed for cash or any cash equivalent. Offer Codes cannot be used towards purchase of non-HUM Nutrition branded merchandise, taxes, or shipping charges. HUM Nutrition is not responsible for any unauthorized use of Offer Codes. The monetary value of the Offer Code will not be refunded or credited back if the Product purchased using the Offer Code is returned. Offer Codes are void if copied, transferred, sold, exchanged or expired, and where prohibited.
Coupon code HUM10 is provided for individual use only on first-time purchases with a minimum subtotal of $29. HUM reserves the right to review & refund and order deemed in excess of personal usage, including orders over $150 before discount applied. Codes & offers are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. Plan Discounts and BUY 3 Discounts apply to each order that meets the criteria of such discounts. This offer is subject to change without notice.
Promo valid for new customers only on first-time purchases of US $29 to US $125 before tax, shipping and discount between 11/8/20 and ending 11/30/20. For personal use only. Savings of 50% when code SITEWIDE is paired with Buy 3 discount and 3 month plan. Savings of 42% when code SITEWIDE is paired with 3 month plan and no Buy 3 discount. Savings of 34% when code SITEWIDE is paired with Buy 3 discount and a monthly plan. Savings of 22% without any other promos and discounts. Other terms and conditions apply.
"HUM30” Promo code valid for new customers only. Expires 8/5/2022. One-time use. Cannot be combined with any other promo code. Minimum purchase of $39 and a maximum purchase of $150 before tax, shipping, and discounts. HUM Nutrition reserves the right to edit, modify or discontinue the use of this promo code at any time. "$15 off a new product promo" Offer valid only for existing HUM subscribers who have placed at least one order on humnutrition.com. To redeem, log into your HUM Nutrition account between 7/25/2022 - 9/2/2022. Add a new product to your box of a value of $20 or more that has not previously been purchased, and receive $15 off orders of $39+ subtotal. Offer may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase amount. Offer valid once per customer.
(b) Certificate Codes From time to time HUM may issue certificates. Certificates are coupons for discounts off future purchases and may be redeemed only for a discount off purchase amounts equal to or greater than the specified amount before other discounts applied. Certificates are not transferable and may be used only by the member to whom issued. Certificates may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase amount. Unless noted otherwise on the certificate, each certificate will expire 30 days from the issuance date. Certificates have no cash value and no change will be given for certificate redemption. Certificates are not retroactive and price adjustments will not be issued to orders placed prior to the date issued. Certificates may be used only once. Certificates expire at 11:59 p.m. PT on the expiration date shown on the reward certificate. This offer is subject to change without notice.
(c) Offer Codes from Spokespeople. From time to time, HUM Nutrition may engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of our brand. If you receive an Offer Code from a third-party source, please note that such individual may have been compensated by HUM Nutrition for his or her statements.
(d) HUM Rewards: For your eligible purchase to qualify for the HUM Rewards Program, you must be Opted in the Program at the time of purchase by logging into your account on the Site. To earn rewards and benefits, your purchase must be made on qualifying products and services. Qualifying purchases include regular priced merchandise and services, and exclude discounts , sales tax, state fees, shipping charges, delivery charges and other excluded charges and/or purchases as specified by us from time-to-time. Neither accounts nor rewards may be shared or combined. Only the member paying for the products may accumulate benefits and rewards. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time.
Benefits and rewards earned through the Program have no cash value, are non-transferable, and you have no property rights in or to rewards or other Program benefits. Purchase balances credited to your Program account will be decreased or reversed, as applicable, if all or part of the purchase is returned or cancelled, or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole discretion. We are not responsible for rewards lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for rewards that are lost, stolen or otherwise destroyed. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from rewards earned under the Program are the responsibility of the member.
We reserve the right to change Program benefits, how you unlock each Program tier and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and/or for any given tier, the number or types of rewards or benefits you may receive or earn in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof.
Rewards can only be redeemed on the Site. Purchases made in department stores, specialty stores, stores not solely owned and operated by Pattern or outside of the United States are not eligible for the Program. Rewards cannot be exchanged or returned for another product or service, or a monetary refund.
The products and services available through the Program and any samples that we may provide to you are for personal use only. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.
(e) Refer A Friend Promotion Terms:
HUM NUTRITION may provide you Rewards points when you invite your friends to make a qualifying order on www.humnutrition.com ("Credit-Eligible Orders") using your applicable referral link . Rewards points may be awarded to you when your friends make their first purchase of a qualifying Subscription. Rewards points are granted in HUM NUTRITION's sole discretion. In order for you to be eligible to receive reward points for friends making new Credit-Eligible Orders, the new friend must use the referral link provided and make a first-time purchase on humnutrition.com of US $39+ or as applicable. Referral codes will not be applied to subsequent automatically renewed orders and are void where prohibited.
Rewards points are loyalty or promotional discounts or credits offered by HUM NUTRITION, and do not constitute an account, a payment instrument or other property owned by any HUM NUTRITION user. Any person that receives credits, coupons, points, prizes or other benefits from HUM Nutrition by posting to coupon sites, comment sections on third party sites, using multiple user accounts or email addresses, using false names, impersonating others, or through the use of any other fraudulent or misleading conduct as determined by HUM Nutrition, shall forfeit any credits, coupons, points, prizes or benefits obtained through such means, and may be liable for civil and/or criminal penalties under applicable law. HUM NUTRITION reserves the right to deactivate your referral code or link at its sole discretion. If your account has not been active for six (6) consecutive months, any Referral Credits or points you may have earned will expire at that time. HUM Nutrition reserves the right to cap referral rewards points if, in its sole discretion, it determines a participant is abusing the program. HUM Nutrition reserves the right to cancel the Referral Program or to change the Terms & Conditions at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time. HUM Nutrition reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Referral Program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation. You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is prohibited. Any distribution of your referral code that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account, revocation of Referral Credits and exclusion from the Referral Program.
(f) By opting into receive SMS/MMS communications from HUM you agree to receive recurring automated text messages (SMS and MMS) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. You may unsubscribe at any time by replying STOP.
(g) VIP Rewards are physical items or credits issued to active HUM subscribers as gifts while supplies last. A gift will be issued every 3 orders beginning 6/17/2021 and subject to change without notice. Gifts expire 6 weeks from date of issue and must be applied by the customer and used before the expiration date. Physical gifts will be added to the applicable order and shipped with that order where at least one other HUM product is also included. Physical gifts are not transferable and only available to the member they are originally issued. Physical gifts have no cash value, are not for resale use, not retroactive and price adjustments will not be issued in relation to these gifts. In the event of a returned order that included a physical gift, the gift must be returned with the other items in that order. Credits are provided for individual use only with a minimum subtotal of $29. HUM reserves the right to review & refund any order deemed in excess of personal usage or in accordance with our fraud prevention policy. Credits are not retroactive and price adjustments will not be issued to orders placed prior to the start of any promotion. HUM Nutrition reserves the right to edit, modify or cancel these rewards at any time without notice.
*Promo code “SELFCARE” valid for new customers only on first-time purchases of US $39 to US $125 before tax, shipping and discount between 2/13/2022 and ending 2/28/2022. For personal use only.
(h) Leads 30% off
Enter "HUM30” at checkout to redeem the offer. Promo code is valid for new customers only. Expires 8/11/2023. One-time use. Cannot be combined with any other promo code. Minimum purchase of $39 and a maximum purchase of $150 before tax, shipping, and discounts. HUM Nutrition reserves the right to edit, modify or discontinue the use of this promo code at any time. Other terms and conditions apply"
Subscribers $10 off when you try something new
Offer valid only for existing HUM customers who have placed at least one order on humnutrition.com prior to 7/31/2023. To redeem, log into your HUM Nutrition account (https://www.humnutrition.com/my_account) between 7/31/2023 - 08/11/2023. Add a new product to your box of a value of $15 or more to your box and receive $10 off the order of $29+ subtotal. The Product must be added from the "My Next Box" section of your account and the subtotal must increase for the discount to be valid. Discount will be added at the time of order processing. Offer valid once per customer. This promo can be modified or canceled at any time. Other terms and conditions apply.
Double Points
Offer valid only for existing HUM customers who have opted into the HUM Rewards program and have placed at least one order on humnutrition.com. Points will automatically be added to your account when an order is placed between 11/10/2022 - 11/28/2022. Other terms and conditions apply.
8. Content Ownership, Responsibility and Removal.
(a) Definitions. For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Site visitors (including Account holders) provide to be made available through the Services, including Product reviews. User Content also includes Content that explicitly refers to HUM Nutrition, the Products or the Services that you submit or make available through third-party websites or platforms (“SNS User Content”). HUM Nutrition has no obligation to make any User Content available on the Site.
(b) Our Content Ownership. HUM Nutrition does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, HUM Nutrition and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.
(c) Rights in User Content Granted by You. By making any User Content available through the Services you hereby grant to HUM Nutrition a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content in connection with operating and providing the Services and Content to you and to other Site visitors. In addition, you hereby grant to HUM Nutrition a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your SNS User Content in connection with operating and providing the Services and Content to you and to other Site visitors, subject to the terms and conditions of the third-party website or platform to which the SNS User Content was submitted.
(d) Your Responsibility for User Content. You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by HUM Nutrition on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
(e) Rights in Content Granted by HUM Nutrition. Subject to your compliance with these Terms, HUM Nutrition grants to you a limited, non-exclusive, non-transferable license, with no right to sublicense, to access and view the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.
(f) Sponsored Content. From time to time, HUM Nutrition may make available through the Services Content that is sponsored by third parties.
9. Amazon Purchases
For Sales on the Amazon platform, the HUM Nutrition brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the HUM Nutrition brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.
10. Customer Service and Support.
By using chat, phone or email support you consent to the recording, monitoring, and storing of the conversation, including with a HUM Nutrition vendor, for [training, quality assurance, or other business purposes (can amend as applicable).] See our Privacy Policy for further detail.