Terms and Conditions
Last Updated: February 11th, 2022
Welcome to the HUM Nutrition website located at www.humnutrition.com/ (the “Site”). The term “HUM Nutrition” includes HUM Nutrition. and our affiliates and subsidiaries, including without limitation HUM Nutrition. Please read these Terms and Conditions (the “Terms”), our Privacy Policy (www.humnutrition.com/privacy) (“Privacy Policy”) and our Limited Warranty Terms (“Warranty Terms”) (www.humnutrition.com/warranty) carefully because they govern your use of our Site, our online store for HUM Nutrition products (“Products”) and the content accessible via our Site, including our membership boxes. To make these Terms easier to read, the Site, our online store and services are collectively called the “Services.”
IMPORTANT DISCLAIMER
1. THIS SITE DOES NOT PROVIDE ANY MEDICAL ADVICE. Information on this website is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other health-care professional. You should not use the information on this website for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site.
2. We do not recommend or endorse any specific professionals, tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by us, our consultants, dietitians, our employees, and others appearing on Site (at our invitation or other visitors to the Site) is at your own risk. The site is intended for healthy adults only. Subscribers must be 18 years or over.
3. The use of this website does not create a professional-client relationship (including relationship between Subscribers and Registered Dietitians). Information provided on this web site and the use of any products or services purchased from our web site by you DOES NOT create a doctor-patient relationship between you and any of the consultants affiliated with our web site.
4. If you have or suspect that you have a medical problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on this web site.
5. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional prior to use if you have or suspected a medical condition, are taking prescription drugs, or are pregnant or lactating.
6. You should always speak with your physician or other healthcare professional before taking any medication or nutritional or herbal supplement, or adopting any treatment for a health problem.
7. You should carefully read all product packaging and instructions for any products or services purchased from this Site.
1. Agreement to Terms. By using our Services, you agree to be bound by these Terms. If you don’t agree to be
bound by these Terms, do not use the Services.
2. Privacy Policy. Please refer to our Privacy Policy for information on how we collect, use and disclose
information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy
Policy.
IMPORTANT NOTICE REGARDING ARBITRATION: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND HUM NUTRITION THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 17 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION (INCLUDING THE PROCEDURE TO OPT OUT OF ARBITRATION).
3. Changes to Terms or Services. We may update the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the updated Terms on the Site or through other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then, except as otherwise provided in Section 17(f) “Effect of Changes on Arbitration,” you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
4. Who May Use the Service?
(a) Eligibility. You may use the Services only if you are 18 years or older and capable of forming a binding contract
with HUM Nutrition and are not barred from using the Services under applicable law.
(b) Registration and Your Information. You’ll have to create an account if you want to use certain features of
the Services (“Account”), such as register for certain promotions that we may offer from time to time, post a
Product review, or become a HUM member. You can do this via the Site. You agree not to use the Site for any of
the following purposes
• Posting any information which is inaccurate, untrue
• Posting information that is not your own
• Posting or communicating any material that infringes on any intellectual property or privacy right of another person
or entity
• Engaging in conduct that would constitute a criminal offense
• Engaging in conduct that would give rise to civil liability
• Engaging in conduct that would violate any law or regulation
• Attempting to interfere in any way with the Site’s or HUM Nutrition’s network security
(c) Accuracy of Account Information. It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.
5. Feedback. We welcome feedback, comments and suggestions for improvements to the Services and Products (“Feedback”). You can submit Feedback by emailing us at healthy@humnutrition.com. You grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
6. Purchase of Products. You may purchase Products in our online store accessible on the Site. All Products,
specifications and prices described on the Site are subject to change at any time without notice.
(a) Payments. When you purchase a Product and make a payment via the Site (each such purchase, a “Transaction”),
you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask
you to supply additional information relevant to your Transaction, including your credit card number, the
expiration date of your credit card and your email and postal addresses for billing and notification (such
information, “Payment Information”). You represent and warrant that you have the legal right to use all payment
method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to
provide your Payment Information to third parties so we can complete your Transaction and to charge your payment
method for the type of Transaction you have selected (plus any applicable taxes and other charges). You may need
to provide additional information to verify your identity before completing your Transaction (such information
is included within the definition of Payment Information).
(b) Prices. Prices for the Products may be displayed in US dollars or in local currency, depending on the
location from which you access the Site.
(c) Shipping. Products purchased via the Site will be shipped to the address you designate as the shipping
address during the check-out process. Shipping restrictions apply (please visit www.humnutrition.com/shipping
for more information). HUM Nutrition is not responsible for taxes and/or duties or any brokerage and/or delivery
fees and/or return postage applied to international shipments. We recommend that you contact your customs office
to inquire about import regulations before placing an order. HUM Nutrition will not be liable for packages
refused or held for delivery. Please note that refunds will not be issued for any order that is refused or
abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by
Customs.
(d) Returns. You may return Products that you purchase via the Site in accordance with HUM Nutrition’s return
policy available on the Site (please visit www.humnutrition.com/help/shipping for more information).
(e) Warranty. The Products are covered by a limited warranty as described in the Warranty Terms.
6.1 Commercial Transactions
The services offered by HUM Nutrition are subscription-based services. When you open a subscription-based
account, you hereby agree to pay all charges to your account, including any applicable taxes, in accordance with
billing terms in effect at the time the fee or charge becomes payable. HUM Nutrition Inc reserves the right to
change the amount of, or basis for determining, any fees or charges for Services we provide, and to institute
new fees, charges or terms effective upon notice to subscribers.
Your subscription will be automatically renewed and your credit card will be automatically charged, depending
upon the billing terms for your account, for as long as you remain a Subscriber. You agree that HUM Nutrition
Inc will not be obligated to send you any renewal or advance billing notices or confirmations that your credit
card has been charged.
Your right to use the Service or a specific product is conditional upon our receipt of payment. If payment
cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, we
reserve the right to immediately either suspend or terminate your access and account, thereby terminating this
Agreement and all HUM Nutrition Inc obligations hereunder. You are required to pay any amounts still owed to us
at the time your account is suspended or terminated.
HUM Nutrition has two subscription plans: Monthly and 3 months. If you select a monthly plan, you can cancel at
any time. If you select a 3 month plan, you can make changes to your shipment at any time, but if you cancel
before the period is up we will charge your account for the amount of any plan savings accrued up until that
point.
In the event that you elect to terminate your HUM Nutrition subscription, please follow the instructions
signaled on the website. In case of further correspondence, email healthy@humnutrition.com
If you have any questions regarding your supplements or your supplement order, you may email
healthy@humnutrition.com or call our HUM Nutrition customer service at (888) 647-8880. If it is an emergency,
please call 911.
In the case of your HUM Nutrition Inc order, if you are not completely satisfied with our HUM Nutrition Inc
products, We accept returns within 30 days of delivery. Refunds are issued for new, unopened products. You will
need to include your original packing slip or include a note with your name and HUM account email address.
If you would like to return opened products, we can issue a store credit if it's returned within 30 days. If you
would like to make an exchange, please include a note with the items you would like to exchange.
Please note that original shipping and handling is non refundable.
6.2 Fraud Prevention Policy
All orders are reviewed for fraud or other types of unauthorized activity. We reserve the right to review and
refund or not process an order due to suspected fraud or unauthorized activity. We reserve the right to cancel
any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity.
For any questions please reach out to us via email at healthy@humnutrition.com.
7. Offer Codes; Spokespeople; Refer-a-Friend Program; SMS Program.
(a) Offer Codes. From time to time, HUM Nutrition may offer promotional or offer codes that are redeemable
towards a purchase of Products on the Site, subject to expiration dates, minimum purchase order, Product
exclusions and any other restrictions as may be determined and communicated by HUM Nutrition in its sole
discretion (“Offer Codes”). Only valid Offer Codes provided by HUM Nutrition will be honored by HUM Nutrition.
Each Offer Code offered by HUM Nutrition(i) is non-transferable, (ii) is valid for one single purchase on the
Site, (iv) cannot be redeemed for cash or any cash equivalent. Offer Codes cannot be used towards purchase of
non-HUM Nutrition branded merchandise, taxes, or shipping charges. HUM Nutrition is not responsible for any
unauthorized use of Offer Codes. The monetary value of the Offer Code will not be refunded or credited back if
the Product purchased using the Offer Code is returned. Offer Codes are void if copied, transferred, sold,
exchanged or expired, and where prohibited.
Coupon code HUM10 is provided for individual use only on first-time purchases with a minimum subtotal of $29.
HUM reserves the right to review & refund and order deemed in excess of personal usage, including orders over
$150 before discount applied. Codes & offers are not retroactive and price adjustments will not be issued to
orders placed prior to the start of any promotion. Plan Discounts and BUY 3 Discounts apply to each order that
meets the criteria of such discounts. This offer is subject to change without notice.
Promo valid for new customers only on first-time purchases of US $29 to US $125 before tax, shipping and
discount between 11/8/20 and ending 11/30/20. For personal use only. Savings of 50% when code SITEWIDE is paired
with Buy 3 discount and 3 month plan. Savings of 42% when code SITEWIDE is paired with 3 month plan and no Buy 3
discount. Savings of 34% when code SITEWIDE is paired with Buy 3 discount and a monthly plan. Savings of 22%
without any other promos and discounts. Other terms and conditions apply.
(b) Certificate Codes
From time to time HUM may issue certificates. Certificates are coupons for discounts off future purchases and may
be redeemed only for a discount off purchase amounts equal to or greater than the specified amount before other discounts
applied. Certificates are not transferable and may be used only by the member to whom issued. Certificates may be
used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase
amount. Unless noted otherwise on the certificate, each certificate will expire 30 days from the issuance date. Certificates
have no cash value and no change will be given for certificate redemption. Certificates are not retroactive and price
adjustments will not be issued to orders placed prior to the date issued. Certificates may be used only once. Certificates
expire at 11:59 p.m. PT on the expiration date shown on the reward certificate. This offer is subject to change without
notice.
(c) Offer Codes from Spokespeople. From time to time, HUM Nutrition may engage spokespeople, influencers,
bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of our
brand. If you receive an Offer Code from a third-party source, please note that such individual may have been
compensated by HUM Nutrition for his or her statements.
(d) Refer A Friend Promotion Terms:
HUM NUTRITION may provide you referral credits ("Referral Credits") when you invite your friends to make a qualifying
order on www.humnutrition.com ("Credit-Eligible Orders") using your applicable referral code. Referral Credits may
be awarded to you when your friends make their first purchase of a qualifying Subscription. Referral Credits are
granted in HUM NUTRITION's sole discretion. In order for you to be eligible to receive Referral Credits for friends
making new Credit-Eligible Orders, the new friend must use the referral code HUM NUTRITION provides to you and make
a first-time purchase on humnutrition.com of US $39+ or as applicable. Referral codes will not be applied to subsequent
automatically renewed orders and are void where prohibited. You are only able to obtain maximum number of fifteen
(15) Referral Credits.
Referral Credits are loyalty or promotional discounts or credits offered by HUM NUTRITION, and do not constitute
an account, a payment instrument or other property owned by any HUM NUTRITION user. Any person that receives
credits, coupons, prizes or other benefits from HUM Nutrition by posting to coupon sites, comment sections on
third party sites, using multiple user accounts or email addresses, using false names, impersonating others, or
through the use of any other fraudulent or misleading conduct as determined by HUM Nutrition, shall forfeit any
credits, coupons, prizes or benefits obtained through such means, and may be liable for civil and/or criminal
penalties under applicable law. HUM NUTRITION reserves the right to deactivate your referral code at its sole
discretion. If your account has not been active for six (6) consecutive months, any Referral Credits you may
have earned will expire at that time.
HUM Nutrition reserves the right to cancel the Referral Program or to change the Terms & Conditions at any time
in its sole discretion. Any unclaimed referral rewards will be forfeited at that time. HUM Nutrition reserves
the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the
Referrer and/or Referred Customer attempts to use the Referral Program in a questionable manner or breaches any
of these Terms & Conditions or is in violation of any law, statute or governmental regulation.
You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a
personal manner and bulk email distribution is prohibited. Any distribution of your referral code that could
constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited
and will be grounds for immediate termination of your account, revocation of Referral Credits and exclusion from
the Referral Program.
(e) By opting into receive SMS/MMS communications from HUM you agree to receive recurring automated text
messages (SMS and MMS) at the phone number provided. Consent is not a condition to purchase. Msg & data rates
may apply. You may unsubscribe at any time by replying STOP.
(f) VIP Rewards are physical items or credits issued to active HUM subscribers as gifts while supplies last. A
gift will be issued every 3 orders beginning 6/17/2021 and subject to change without notice. Gifts expire 6
weeks from date of issue and must be applied by the customer and used before the expiration date. Physical gifts
will be added to the applicable order and shipped with that order where at least one other HUM product is also
included. Physical gifts are not transferable and only available to the member they are originally issued.
Physical gifts have no cash value, are not for resale use, not retroactive and price adjustments will not be
issued in relation to these gifts. In the event of a returned order that included a physical gift, the gift must
be returned with the other items in that order. Credits are provided for individual use only with a minimum
subtotal of $29. HUM reserves the right to review & refund any order deemed in excess of personal usage or in
accordance with our fraud prevention policy. Credits are not retroactive and price adjustments will not be
issued to orders placed prior to the start of any promotion. HUM Nutrition reserves the right to edit, modify or
cancel these rewards at any time without notice.
*Promo code “SELFCARE” valid for new customers only on first-time purchases of US $39 to US $125 before tax,
shipping and discount between 2/13/2022 and ending 2/28/2022. For personal use only.
8. Content Ownership, Responsibility and Removal.
(a) Definitions. For purposes of these Terms: (i) “Content” means text, graphics, images, music, software,
audio, video, works of authorship of any kind, and information or other materials that are posted, generated,
provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Site
visitors (including Account holders) provide to be made available through the Services, including Product
reviews. User Content also includes Content that explicitly refers to HUM Nutrition, the Products or the
Services that you submit or make available through third-party websites or platforms (“SNS User Content”). HUM
Nutrition has no obligation to make any User Content available on the Site.
(b) Our Content Ownership. HUM Nutrition does not claim any ownership rights in any User Content and nothing in
these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content.
Subject to the foregoing, HUM Nutrition and its licensors exclusively own all right, title and interest in and
to the Services and Content, including all associated intellectual property rights. You acknowledge that the
Services and Content are protected by copyright, trademark, and other laws of the United States and foreign
countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary
rights notices incorporated in or accompanying the Services or Content.
(c) Rights in User Content Granted by You. By making any User Content available through the Services you hereby
grant to HUM Nutrition a non-exclusive, transferable, worldwide, royalty-free license, with the right to
sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly
perform your User Content in connection with operating and providing the Services and Content to you and to
other Site visitors. In addition, you hereby grant to HUM Nutrition a non-exclusive, transferable, worldwide,
royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon,
distribute, publicly display, and publicly perform your SNS User Content in connection with operating and
providing the Services and Content to you and to other Site visitors, subject to the terms and conditions of the
third-party website or platform to which the SNS User Content was submitted.
(d) Your Responsibility for User Content. You are solely responsible for all your User Content. You represent
and warrant that you own all your User Content or you have all rights that are necessary to grant us the license
rights in your User Content under these Terms. You also represent and warrant that neither your User Content,
nor your use and provision of your User Content to be made available through the Services, nor any use of your
User Content by HUM Nutrition on or through the Services will infringe, misappropriate or violate a third
party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any
applicable law or regulation.
(e) Rights in Content Granted by HUM Nutrition. Subject to your compliance with these Terms, HUM Nutrition
grants to you a limited, non-exclusive, non-transferable license, with no right to sublicense, to access and
view the Content solely in connection with your permitted use of the Services and solely for your personal and
non-commercial purposes.
(f) Sponsored Content. From time to time, HUM Nutrition may make available through the Services Content that is
sponsored by third parties.