Terms and Conditions - HUM Nutrition

Last Updated: July 29th, 2024

Welcome to the HUM Nutrition website located at www.humnutrition.com/ (the “Site”). The term “HUM Nutrition” includes HUM Nutrition. and our affiliates and subsidiaries, including without limitation HUM Nutrition. Please read these Terms and Conditions (the “Terms”), our Privacy Policy (www.humnutrition.com/privacy) (“Privacy Policy”) and our Limited Warranty Terms (“Warranty Terms”) (www.humnutrition.com/warranty) carefully because they govern your use of our Site, our online store for HUM Nutrition products (“Products”) and the content accessible via our Site, including our membership boxes. To make these Terms easier to read, the Site, our online store and services are collectively called the “Services.”

IMPORTANT DISCLAIMER

THIS SITE DOES NOT PROVIDE ANY MEDICAL ADVICE. Information on this website is provided for informational purposes only and is not intended as a substitute for the advice provided by your physician or other health-care professional. You should not use the information on this website for diagnosing or treating a health problem or disease, or prescribing any medication or other treatment. Under no circumstances will we be liable for any loss or damage caused by your reliance on information obtained through the Site.
We do not recommend or endorse any specific professionals, tests, products, procedures, opinions, or other information that may be mentioned on the Site. Reliance on any information provided by us, our consultants, dietitians, our employees, and others appearing on Site (at our invitation or other visitors to the Site) is at your own risk. The site is intended for healthy adults only. Subscribers must be 18 years or over.
The use of this website does not create a professional-client relationship (including relationship between Subscribers and Registered Dietitians). Information provided on this web site and the use of any products or services purchased from our web site by you DOES NOT create a doctor-patient relationship between you and any of the consultants affiliated with our web site.
If you have or suspect that you have a medical problem, promptly contact your healthcare provider. Never disregard professional medical advice or delay in seeking professional advice because of something you have read on this web site.
Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Consult your healthcare professional prior to use if you have or suspected a medical condition, are taking prescription drugs, or are pregnant or lactating.
You should always speak with your physician or other healthcare professional before taking any medication or nutritional or herbal supplement, or adopting any treatment for a health problem.
You should carefully read all product packaging and instructions for any products or services purchased from this Site.

Agreement to Terms. By using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services.
Privacy Policy. Please refer to our Privacy Policy for information on how we collect, use and disclose information from our users. You acknowledge and agree that your use of the Services is subject to our Privacy Policy. IMPORTANT NOTICE REGARDING ARBITRATION: WHEN YOU AGREE TO THESE TERMS YOU ARE AGREEING (WITH LIMITED EXCEPTION) TO RESOLVE ANY DISPUTE BETWEEN YOU AND HUM NUTRITION THROUGH BINDING, INDIVIDUAL ARBITRATION RATHER THAN IN COURT. PLEASE REVIEW CAREFULLY SECTION 17 “DISPUTE RESOLUTION” BELOW FOR DETAILS REGARDING ARBITRATION (INCLUDING THE PROCEDURE TO OPT OUT OF ARBITRATION).
Changes to Terms or Services. We may update the Terms at any time, in our sole discretion. If we do so, we’ll let you know either by posting the updated Terms on the Site or through other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, you are agreeing to be bound by the updated Terms. If you don’t agree to be bound by the updated Terms, then, except as otherwise provided in Section 17(f) “Effect of Changes on Arbitration,” you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
Who May Use the Service?
1. Eligibility. You may use the Services only if you are 18 years or older and capable of forming a binding contract with HUM Nutrition and are not barred from using the Services under applicable law.
2. Registration and Your Information. You’ll have to create an account if you want to use certain features of the Services (“Account”), such as register for certain promotions that we may offer from time to time, post a Product review, or become a HUM member. You can do this via the Site. You agree not to use the Site for any of the following purposes • Posting any information which is inaccurate, untrue • Posting information that is not your own • Posting or communicating any material that infringes on any intellectual property or privacy right of another person or entity • Engaging in conduct that would constitute a criminal offense • Engaging in conduct that would give rise to civil liability • Engaging in conduct that would violate any law or regulation • Attempting to interfere in any way with the Site’s or HUM Nutrition’s network security
3. Accuracy of Account Information. It’s important that you provide us with accurate, complete and up-to-date information for your Account and you agree to update such information to keep it accurate, complete and up-to-date. If you don’t, we might have to suspend or terminate your Account. You agree that you won’t disclose your Account password to anyone and you’ll notify us immediately of any unauthorized use of your Account. You’re responsible for all activities that occur under your Account, whether or not you know about them.
Feedback. We welcome feedback, comments and suggestions for improvements to the Services and Products (“Feedback”). You can submit Feedback by emailing us at healthy@humnutrition.com. You grant to us a non-exclusive, transferable, worldwide, perpetual, irrevocable, fully-paid, royalty-free license, with the right to sublicense, under any and all intellectual property rights that you own or control to use, copy, modify, create derivative works based upon and otherwise exploit the Feedback for any purpose.
Purchase of Products. You may purchase Products in our online store accessible on the Site. All Products, specifications and prices described on the Site are subject to change at any time without notice.
1. Payments. When you purchase a Product and make a payment via the Site (each such purchase, a “Transaction”), you expressly authorize us (or our third-party payment processor) to charge you for such Transaction. We may ask you to supply additional information relevant to your Transaction, including your credit card number, the expiration date of your credit card and your email and postal addresses for billing and notification (such information, “Payment Information”). You represent and warrant that you have the legal right to use all payment method(s) represented by any such Payment Information. When you initiate a Transaction, you authorize us to provide your Payment Information to third parties so we can complete your Transaction and to charge your payment method for the type of Transaction you have selected (plus any applicable taxes and other charges). You may need to provide additional information to verify your identity before completing your Transaction (such information is included within the definition of Payment Information).
2. Prices. Prices for the Products may be displayed in US dollars or in local currency, depending on the location from which you access the Site.
3. Shipping. Products purchased via the Site will be shipped to the address you designate as the shipping address during the check-out process. Shipping restrictions apply (please visit www.humnutrition.com/shipping for more information). HUM Nutrition is not responsible for taxes and/or duties or any brokerage and/or delivery fees and/or return postage applied to international shipments. We recommend that you contact your customs office to inquire about import regulations before placing an order. HUM Nutrition will not be liable for packages refused or held for delivery. Please note that refunds will not be issued for any order that is refused or abandoned by the intended recipient, orders that can't be delivered due to an address error, or orders seized by Customs.
4. Returns. You may return Products that you purchase via the Site in accordance with HUM Nutrition’s return policy available on the Site (please visit The Help Center for more information).
5. Warranty. The Products are covered by a limited warranty as described in the Warranty Terms.

6.1 Commercial Transactions The services offered by HUM Nutrition are subscription-based services. When you open a subscription-based account, you hereby agree to pay all charges to your account, including any applicable taxes, in accordance with billing terms in effect at the time the fee or charge becomes payable. HUM Nutrition Inc reserves the right to change the amount of, or basis for determining, any fees or charges for Services we provide, and to institute new fees, charges or terms effective upon notice to subscribers.

Your subscription will be automatically renewed and your credit card will be automatically charged, depending upon the billing terms for your account, for as long as you remain a Subscriber. You agree that HUM Nutrition Inc will not be obligated to send you any renewal or advance billing notices or confirmations that your credit card has been charged.

Your right to use the Service or a specific product is conditional upon our receipt of payment. If payment cannot be charged to your credit card or if a charge is refunded for any reason, including chargeback, we reserve the right to immediately either suspend or terminate your access and account, thereby terminating this Agreement and all HUM Nutrition Inc obligations hereunder. You are required to pay any amounts still owed to us at the time your account is suspended or terminated.

HUM Nutrition has two subscription plans: Monthly and 3 months. If you select a monthly plan, you can cancel at any time. If you select a 3 month plan, you can make changes to your shipment at any time, but if you cancel before the period is up we will charge your account for the amount of any plan savings accrued up until that point. In the event that you elect to terminate your HUM Nutrition subscription, please follow the instructions signaled on the website. In case of further correspondence, email healthy@humnutrition.com

If you have any questions regarding your supplements or your supplement order, you may email healthy@humnutrition.com or call our HUM Nutrition customer service at (888) 647-8880. If it is an emergency, please call 911.

In the case of your HUM Nutrition Inc order, if you are not completely satisfied with our HUM Nutrition Inc products, We accept returns within 30 days of delivery. Refunds are issued for new, unopened products. You will need to include your original packing slip or include a note with your name and HUM account email address.

If you would like to return opened products, we can issue a store credit if it's returned within 30 days. If you would like to make an exchange, please include a note with the items you would like to exchange.

Please note that original shipping and handling is non refundable.

6.2 Fraud Prevention Policy

All orders are reviewed for fraud or other types of unauthorized activity. We reserve the right to review and refund or not process an order due to suspected fraud or unauthorized activity. We reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. For any questions please reach out to us via email at healthy@humnutrition.com.

7. Offer Codes; Spokespeople; Refer-a-Friend Program; SMS Program HUM Rewards Program.

(a) Coupons and promotional codes provided to you are for your individual use only. You may not transfer, reproduce, trade, offer for sale, publish or otherwise share coupons and promotional codes unless the terms of the coupon or promotional code expressly allow you to do so. We reserve the right to cancel orders when we have reason to believe that any coupon or promotional code is being used by someone other than the intended recipient, or in the case of suspected abuse, misuse or fraud. We reserve the right to terminate a coupon or promotional code offering at any time and/or set expiration dates for such offers at any time and in our sole discretion. Coupon codes and promotional codes are not valid on prior purchases.

Offer valid only for existing HUM customers who have opted into the HUM Rewards program and have placed at least one order on humnutrition.com. Eligible customers will receive 2 points for every dollar spent at humnutrition.com between 11/1/2023 - 11/30/2023. Points will automatically be added to your account when an order is processed. Other terms and conditions apply. Offer valid only for existing HUM customers who have opted into the HUM Rewards program and have placed at least one order on humnutrition.com.. Eligible customers will receive 3 points for every dollar spent at humnutrition.com between 11/1/2023 -11/30/2023. Points will automatically be added to your account when an order is processed. Points are non-transferable Other terms and conditions apply.

Enter "HUM30” at checkout to redeem the offer. Promo code is valid for new customers only. Expires 11/28/2023. One-time use. Cannot be combined with any other promo code. Minimum purchase of $39 and a maximum purchase of $150 before tax, shipping, and discounts. HUM Nutrition reserves the right to edit, modify or discontinue the use of this promo code at any time. Other terms and conditions apply"

(b) Certificate Codes From time to time HUM may issue certificates. Certificates are coupons for discounts off future purchases and may be redeemed only for a discount off purchase amounts equal to or greater than the specified amount before other discounts applied. Certificates are not transferable and may be used only by the member to whom issued. Certificates may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase amount. Unless noted otherwise on the certificate, each certificate will expire 30 days from the issuance date. Certificates have no cash value and no change will be given for certificate redemption. Certificates are not retroactive and price adjustments will not be issued to orders placed prior to the date issued. Certificates may be used only once. Certificates expire at 11:59 p.m. PT on the expiration date shown on the reward certificate. This offer is subject to change without notice.

(c) Offer Codes from Spokespeople. From time to time, HUM Nutrition may engage spokespeople, influencers, bloggers, or other individuals or entities who have been compensated or incentivized to speak on behalf of our brand. If you receive an Offer Code from a third-party source, please note that such individual may have been compensated by HUM Nutrition for his or her statements.

(d) HUM Rewards: Customers may register for the HUM Rewards Program on the Site. You will be asked for information including name and email address, choice of password, among other information. Your information is subject to our Privacy Policy. HUM Rewards members can receive points on eligible purchases and receive other program benefits as described on the Site or in other communications or offers. For your eligible purchase to qualify for the HUM Rewards Program, you must be logged in to your account on the Site and opted into the HUM Rewards Program. To receive points or other benefits, purchases must be made on qualifying products and services. Qualifying purchases include regular priced merchandise and services, and exclude discounts, sales tax, state fees, shipping charges, delivery charges and other excluded charges and/or purchases as specified by us from time-to-time. HUM points may also be received in other ways, including social engagement, Birthday rewards, reviews, and referring friends, as determined by HUM.

Neither accounts nor rewards may be shared or combined. The HUM Rewards Program is limited to individuals purchasing HUM products and participating for their own personal use. Commercial use is strictly prohibited. Only the member paying for the products may receive points or other benefits and rewards. We reserve the right to monitor the number of accounts per household and refuse, merge or close additional or duplicate accounts at any time as determined by us in our sole discretion.

Points have an equivalent value as determined by HUM from time-to-time and disclosed on the Site. Points can be redeemed for credit toward your next order, HUM Nutrition Merchandise, or items from brand partnerships. Not redeemable for cash, except where required by law. Rewards can only be redeemed on the Site. Purchases made in department stores, specialty stores, stores not solely owned and operated by HUM Nutrition or outside of the United States are not eligible for the Program. Rewards cannot be exchanged or returned for another product or service, or a monetary refund.

Points expire on a rolling basis after six (6) months of inactivity associated with your HUM Rewards account. Points and other benefits and rewards received through the Program have no cash value, are non-transferable, and you have no property rights in or to the points, rewards or other HUM Rewards Program benefits. Purchase balances credited to your Program account will be decreased or reversed, as applicable, if all or part of the purchase is returned or cancelled, or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by us in our sole discretion. We are not responsible for rewards lost or redeemed due to fraudulent activity by you or any third party. We are not responsible for rewards that are lost, stolen or otherwise destroyed. The sale, barter, transfer, or assignment of any rewards or benefits offered through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from rewards awarded under the Program are the responsibility of the member.

We reserve the right to change or eliminate Program benefits, including the value of points, how points are awarded, offers and promotions available to HUM Rewards Program members, how you unlock and how we evaluate and reward your eligible purchases and/or other Program activity. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program, the number or types of points, rewards or other benefits you may receive in any given tier, in a given time period or for the duration of the Program, and/or any combination thereof.

We reserve the right to cancel, terminate, or suspend the HUM Rewards Program at any time in our discretion, upon thirty (30) days' prior notice. Upon cancellation, termination, or suspension of the Program, you may not receive additional points and any points or rewards that you have received may expire immediately.

The products and services and any benefits available through the Program, including any samples that we may provide to you are for personal use only. You may not participate in the HUM Rewards Program for commercial purposes. You may not sell or resell any of the products, services, or samples you purchase or otherwise receive from us in connection with the Program. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

You may cancel your membership in the HUM Rewards Program at any time by contacting us at: healthy@humnutrition.com. Upon ending your membership, you may not receive additional points or rewards and the available points balance will expire.

(e) Refer A Friend Promotion Terms:

HUM NUTRITION may provide you Rewards points when you invite your friends to make a qualifying order on www.humnutrition.com ("Credit-Eligible Orders") using your applicable referral link . Rewards points may be awarded to you when your friends make their first purchase of a qualifying Subscription. Rewards points are granted in HUM NUTRITION's sole discretion. In order for you to be eligible to receive reward points for friends making new Credit-Eligible Orders, the new friend must use the referral link provided and make a first-time purchase on humnutrition.com of US $39+ or as applicable. Referral codes will not be applied to subsequent automatically renewed orders and are void where prohibited.

HUM NUTRITION reserves the right to deactivate your referral code or link at its sole discretion. If your account has not been active for six (6) consecutive months, any Referral Credits or points you may have earned will expire at that time. HUM Nutrition reserves the right to cap referral rewards points if, in its sole discretion, it determines a participant is abusing the program. HUM Nutrition reserves the right to cancel the Referral Program or to change the requirements for the Referral Program at any time in its sole discretion. Any unclaimed referral rewards will be forfeited at that time. HUM Nutrition reserves the right to close the account(s) of any Referrer and/or Referred Customer and to request proper payment if the Referrer and/or Referred Customer attempts to use the Referral Program in a questionable manner or breaches any of these Terms & Conditions or is in violation of any law, statute or governmental regulation. You must comply with all up-to-date “SPAM” laws. For example, emails must be created and distributed in a personal manner and bulk email distribution is prohibited. Any distribution of your referral code that could constitute unsolicited commercial email or "spam" under any applicable law or regulation is expressly prohibited and will be grounds for immediate termination of your account, revocation of Referral Credits and exclusion from the Referral Program.

(f) By opting into receive SMS/MMS communications from HUM you agree to receive recurring automated text messages (SMS and MMS) at the phone number provided. Consent is not a condition to purchase. Msg & data rates may apply. Reply HELP to 74832 for help. You may unsubscribe at any time by replying STOP to 74832. View Terms

Double Points

Offer valid only for existing HUM customers who have opted into the HUM Rewards program and have placed at least one order on humnutrition.com. Points will automatically be added to your account when an order is placed between 11/10/2022 - 11/28/2022. Other terms and conditions apply.

8. Content Ownership, Responsibility and Removal.

(a) Definitions. For purposes of these Terms: (i) “Content” means text, graphics, images, music, software, audio, video, works of authorship of any kind, and information or other materials that are posted, generated, provided or otherwise made available through the Services; and (ii) “User Content” means any Content that Site visitors (including Account holders) provide to be made available through the Services, including Product reviews. User Content also includes Content that explicitly refers to HUM Nutrition, the Products or the Services that you submit or make available through third-party websites or platforms (“SNS User Content”). HUM Nutrition has no obligation to make any User Content available on the Site.

(b) Our Content Ownership. HUM Nutrition does not claim any ownership rights in any User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit your User Content. Subject to the foregoing, HUM Nutrition and its licensors exclusively own all right, title and interest in and to the Services and Content, including all associated intellectual property rights. You acknowledge that the Services and Content are protected by copyright, trademark, and other laws of the United States and foreign countries. You agree not to remove, alter or obscure any copyright, trademark, service mark or other proprietary rights notices incorporated in or accompanying the Services or Content.

(c) Rights in User Content Granted by You. By making any User Content available through the Services you hereby grant to HUM Nutrition a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your User Content in connection with operating and providing the Services and Content to you and to other Site visitors. In addition, you hereby grant to HUM Nutrition a non-exclusive, transferable, worldwide, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works based upon, distribute, publicly display, and publicly perform your SNS User Content in connection with operating and providing the Services and Content to you and to other Site visitors, subject to the terms and conditions of the third-party website or platform to which the SNS User Content was submitted.

(d) Your Responsibility for User Content. You are solely responsible for all your User Content. You represent and warrant that you own all your User Content or you have all rights that are necessary to grant us the license rights in your User Content under these Terms. You also represent and warrant that neither your User Content, nor your use and provision of your User Content to be made available through the Services, nor any use of your User Content by HUM Nutrition on or through the Services will infringe, misappropriate or violate a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

(e) Rights in Content Granted by HUM Nutrition. Subject to your compliance with these Terms, HUM Nutrition grants to you a limited, non-exclusive, non-transferable license, with no right to sublicense, to access and view the Content solely in connection with your permitted use of the Services and solely for your personal and non-commercial purposes.

(f) Sponsored Content. From time to time, HUM Nutrition may make available through the Services Content that is sponsored by third parties.

9. Amazon Purchases

For Sales on the Amazon platform, the HUM Nutrition brand works hard to ensure that only authentic, high quality products reach consumers in the condition we intend. As such, for all sales on the Amazon platform, the HUM Nutrition brand offers a 45 day Satisfaction Guarantee which will NOT be honored without provision of valid proof of purchase directly from the Fortress Brand Amazon storefront.

10. Customer Service and Support.

By using chat, phone or email support you consent to the recording, monitoring, and storing of the conversation, including with a HUM Nutrition vendor, for [training, quality assurance, or other business purposes (can amend as applicable).] See our Privacy Policy for further detail.