How do I qualify for free shipping?
Domestic shipping to the U.S., including Hawaii and Alaska, on orders of $50 or more will always receive free shipping. Domestic orders that are under $50 have a flat fee of $5.95 for shipping and handling.
How does the shipping work?
All HUM orders are shipped via USPS and tracked electronically. Once your order has been shipped, you will receive your USPS tracking number in an email.
Do you ship internationally?
As of May 2014, HUM ships internationally! We were so honored to have received such a high demand from global markets that we decided to extend our products and services to meet that demand. For large orders or corporate accounts, please email firstname.lastname@example.org and one of our HUM team members will be sure to get back to you. Please note that HUM is not responsible for import duty or customs, so ensure that the products you order are in compliance with your country’s regulations.
How much do you charge for international shipping?
International orders outside of the U.S. have a flat fee of $10.95 for shipping and handling.
How long does it take for orders to arrive?
Depending on your location, we estimate domestic shipping to U.S. transit to be between 2-5 business days of placing your order. International shipments to locations outside of the U.S. can take between 2-3 weeks. Please note that these are estimates and rare instances can occur where delivery could occur in more or less time.
How do returns work?
Returns are easy! Customers receive a full refund when they send back unopened products within 30 days of receiving them. If products have been opened, customers will receive store credit when they send back the opened products within 30 days of receiving them. Please note that we do not refund shipping costs unless we have sent you the wrong product, and that we do not issue refunds or store credit past 30 days.