Frequently Asked Questions

When will I receive my first HUM box?

Soon after you submit your answers to the HUM Quiz, one of the HUM RD's will evaluate your answers and then email a personalized recommendation for you. This usually takes a couple of days. Once you then select your final choice of nutrients and check out, your box will be quickly dispatched via USPS. Depending on where you live in the USA, it should take between two and five days to then arrive at your doorstep! If you live outside of the US, your package can take from 2-3 weeks for delivery.

Are there any hidden fees?

Absolutely not. We pay Shipping on all orders over $50, and will charge $5.95 on orders below $50. For the State of California there is a Sales Tax, since we are based in Los Angeles. For International shipments, there is a flat shipping fee of $10.95. Please note prices are listed in USD and HUM is not responsible for customs, duties, or the exchange rate.

How often will I receive a box?

You'll receive your personalized HUM Box every month, or 30 days to be precise. That's why there are exactly 30 days worth of vitamins in each bottle, so that each HUM Box lasts exactly the right time for you until the next box arrives.

Is Postage Free?

Postage for orders over $50 is absolutely free, which applies to the vast majority of our orders. Let's raise a glass to that! For orders under $50 we do charge a $5.95 shipping and handling fee, and for International shipments there is a flat $10.95 shipping fee.

How much does a box of HUM vitamins cost?

Since we're all different, we all require different formulas and amounts of vitamins, depending on our age, lifestyle and our personal environment. HUM's formulations range between $10 to $60. All HUM formulas follow the same high quality standards, but due to the complexity and cost of some of the raw materials that we source sustainably, the price point varies.

Where and how does HUM ship?

We ship globally via USPS. US customers will be able to track your HUM Box as it finds its way to you via the USPS tracking system.

What if I move and need to change my address?

First, congrats on the new home! Need a hand with the IKEA assembly? Walter's great at it.

Secondly, just login to your HUM account and update your info.

What is your cancellation policy?

On a monthly plan, you can cancel your subscription at any time - just email us at healthy@humnutrition.com, or give us a ring at (888) 647-8880 and and we'll be happy to assist. Hours of Operation: 7am - 6pm PT Daily.

We'll be sad to see you go, though, and hope you'll return soon!

If your Box has already dispatched, then you can easily return the package and we will refund your order once we receive it.

Am I able to cancel if I am on a 3 month plan?

If you select a monthly plan, you can cancel at any time. If you select a 3 month plan, you can make changes to your shipment at any time, but if you cancel before the period is up we will charge your account for the amount of any plan savings accrued up until that point.

Will I get an email before you ship?

Yes, we will email you 2 days before shipment, so you can either do nothing and receive your box or change the shipment date, cancel all together or modify the content of your shipment.

Can I modify the contents of my HUM box on a 3 month plan?

Whether you are on a monthly or 3 month plan, you can change the products you are receiving at any time. One week before your order ships, we will send you a reminder email in case you want to make any updates to your products or ship date.

How does the Buy 3 & Save 15% work?

Pick any 3 products and you will receive a 15% discount on your orders, it's that simple. It can also be combined with a 3 month savings plan, which will deduct an additional 25% off your orders.

How do the plan savings work?

By committing to a 3 month savings plan, you’ll save an additional 15% off your order. Once you’ve reached the end of your plan, you will automatically move to a monthly plan while continuing to receive the savings discount.

Can I combine a Buy 3 discount with plan savings?

Of course. Combining the Buy 3 discount with a 3 month savings plan is the best way to maximize your savings and keep you on track. For first time orders, don’t forget to also add your welcome discount code at checkout!

What is HUM's return policy?

If you are not satisfied with your HUM Box, just return it to us within 30 days. Unopened product will be refunded fully. Opened product qualifies for store credit only. Just return the box and the contents to us.

Note that shipping and handling is not refundable. For further details, please read our shipping and returns policy.

If there is an issue with the box's contents (i.e. a bottle is missing or the wrong bottle), we will naturally rectify this as fast as we can for free. Just email healthy@humnutrition.com or call us at (888) 647-8880. We want to be very helpful and keep you humming!

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